Customer Service

Shipping & Delivery
Geo-what? is a WAHM (Work At Home Mum) family business. No orders are posted on a holiday or a Sunday. Planned delays will always be announced on our website.

All orders are sent out within 2 business days of verification of payment for an order.
- For Paypal orders verification is immediate.
- For Direct Deposit orders typically up to 3 days. (This can vary due to our bank's update schedule and site maintenance.)

Shipping costs are calculated by item weight plus packaging. In the event of a large calculation discrepancy, you will be contacted before the item is shipped.  

Store Pickup (Walk In) is currently only offered on a case by case arrangement. Contact us if you are in the ACT region and wish to arrange an order pickup.

Event Pickup can also be arranged if there is an event coming up in the near future (up to 3 weeks away) that we will be attending. Please contact us to check our event attendance plans.

International Orders: International orders can take several weeks to arrive. If your order has been delayed, please contact your local post office or Customs office as packages can be held at Customs. The customer is responsible to pay the extra import taxes imposed by their country’s government. If you are dissatisfied with these fees, please contact your Customs office.

Returns & Replacements
If you receive an incorrect or damaged item, contact us and it will be made correct.

We do not refund or exchange for change of mind purchases.

We aim for accuracy in stock counts on our site. In the event of an actual stock count vs site stock count discrepancy, you will be given the option for a refund, backorder or substitution.
Viewing Orders
Orders made through this website are available for viewing through your accounts Dashboard.
Updating Account Information
It is important to keep your account information up to date. In the event that we need to contact you, correct information is a very shiny thing!
Trademark and Copyright Notice
The Geo-what? logo, including all related icons & artworks are properties of Geo-what? (also referred to as ''). All other marks, names, and logos mentioned herein are the property of their respective owners. All brands & images appearing on this Site including graphics, text, design, buttons, logos, images, and icons, as well as the selection, assembly, and arrangement, are the property of their respective owners. The content on this Site is only for the purpose of shopping on this Site or placing an order and for no other purpose. Any other use, including, modification, reproduction, uploading, posting, transmission, or distribution in any form or by any means without Geo-what?'s prior written permission, is strictly prohibited.

All rights not expressly granted herein are reserved.